CAUTION! We are not responsible for damages to the drives due to shipping and handling. Hard drives are extremely fragile and should be handled accordingly.

If packaging more than one drive, use a separate container or static bag for each drive. Multiple drives in a single box should be packaged with packing material between each drive. Please use packaging materials that will provide adequate protection for your drive when shipping it.

Please include a detailed description of how the data was corrupted, (data accidentally erased, drive stopped spinning,clicking sound,...), if any attempts were made to recover the data prior to it being sent to us, and your company information (person to contact, phone number, return address).