Data Recovery Services

LWG recovers data from all types of hard drives offering a variety of solutions customized to handle hard drive failures ranging from simple logical failures to extreme physical damage. Utilizing the latest in data recovery tools and technology, LWG is able to recover your data in a timely and efficient manner, thus providing cost-effective/ high-end recovery solutions to our clients.

No Outsourcing - All recoveries are performed in house at one of our locations located throughout the U.S. and Canada.

Personalized Service - A recovery technician is assigned to your case and will be your point of contact throughout the recovery process.

Warranty Retention - Warranties associated with all major hard drive manufacturers are left intact when utilizing our recovery services.

Two Main Types of Hard Drive Failure

Logical Damage - Physically the drive is in working order, however, data is inaccessible. Common symptoms are:

• Blue Screen
• Drive not recognized
• Accidental Re-Formatting / Deletion of Data

Physical Damage - The drive has ceased to function mechanically. Common types of failures are head crashes, seized bearings, or bad motor. Common symptoms are:

• Clicking
• Scratching
• Platters fail to spin up

Interface Types -IDE, EIDE, SCSI, SATA, SAS, or Fibre Channel

Major Hard Drive Manufacturers

• IBM/Hitachi - Deskstar, Travelstar, DTNA, DKLA, DNES, DCAA, DJNA
• Maxtor - Diamondmax (plus 8, plus 9, plus 10), D540, D740, Fireball
• Quantum - Fireball
• Western Digital - Protege, Caviar, Enterprise, Expert
• Seagate - Barracuda, Cheetah, U10, U6, Momentus

What Caused My Hard Drive to Fail?

For a variety of reasons, hard drives can succumb to stresses caused by everyday usage. Some common reasons for failure are corrupted file structure, corrupt firmware, accidental deletion or reformatting, and power surge. Less common, but still feasible are fire, flood and water damage. LWG has a restoration group that is able to restore your drive back to a pre-loss condition using a proprietary cleaning method developed in house.

Common Types of Data Loss

• Corrupted File Structure
• Corrupt Firmware
• Accidental Deletion or Reformatting
• Power Surge

What Steps Do I Take to Stop Further Data Loss and Retrieve My Data?

1. Immediately power down your system using the power button and not the shutdown feature of your system.
2. Do not re-power your system
3. Do not run any file recovery or system recovery software.
4. Consult a recovery specialist that will help analyze your particular situation in order for you to make an informed decision.
5. Send your media in for an evaluation. This will determine exactly what data is retrievable as well the cost associated to retrieve the data.